OnyxOils.com uses UPS as their primary carrier for all orders but you can also ship USPS. We DO NOT deliver to any P.O. Boxes.

You will automatically be sent a confirmation email when your order has been processed and shipped. You can check on the status of your order by clicking on the link in the confirmation email. If you are a Yahoo! Remember you can also check on the status of your order by going to http://shopping.yahoo.com/ and click on Shopping Account. UPS orders can be tracked on the UPS website http://www.ups.com. UPS tracking numbers can be tracked only after they are entered into the UPS tracking system, usually at the end of each business day. All orders are shipped Monday through Friday during regular business hours. Shipping is not available for Saturday or Sunday delivery and/or Holidays. Delivery time is from point of order fulfillment, not order placement.OnyxOils.com currently offers the following shipping methods and flat shipping rates:
Ground Service - approximately 3-7 business days

Unfortunately, we do not ship internationally at this time

Fragrance oils are not returnable under any circumstances, unless shipped by error on our part. We encourage you to sample our fine fragrances first to assure your complete satisfaction. This policy is for your protection so we can ensure the high quality of our products. With this policy in effect, you can rest assured that the products you buy from us have not been contaminated by any outside sources. All other merchandise returns accepted only within 7 days of receipt. Returns must be approved, please call or email sales@onyxoils.com for authorization. Unless our error, a 20% restocking fee will apply to all returns of NON-fragrance oil items to cover credit card fees, labor incurred, etc. Approved returned merchandise must be received in proper packaging and in good condition to be accepted. IF ITEMS ARE NOT RECEIVED IN RE-SALEABLE CONDITION, THEY MAY NOT BE ACCEPTED. Unless due to an error on our part, customer is responsible for shipping on all returns. In-store credit only, no cash refunds are given unless shipment was our error. You will be notified when we receive your return, and then you can use that store credit on a new order.

Specials/Returns: No substitutes are given on sale items. If any of the desired scents are currently out of stock, you will be asked to choose an alternate. If any sale items are out of stock, a rain check will not be given.

SHIP ALL RETURNS TO: Onyxoils.com
Attn: Returns
70 S. Val Vista Dr., Ste A3, PMB 473 Gilbert, AZ. 85296

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